Tips for Dealing with a Bank

1. Ask yourself, and your bank, if you're getting the best deal - About once a year, talk to a customer services representative at your bank to make sure you're signed up for the right programs to meet your needs. Maybe a simple adjustment to your banking practices - such as having your paycheck automatically deposited into your checking account - can get you a higher interest rate or reduce or eliminate certain service charges. Perhaps a change in your banking habits will help cut your fees. Maybe your good track record at the bank will qualify you for a lower interest rate on a loan or credit card. Or maybe there is just a new or better bank account that you did not know about. I asked at my bank how I could get a better deal on my checking account because I was paying a minimum balance fee and receiving no interest. I was told that because I had additional funds in a money market account I was now eligible for an interest-earning, no-minimum balance checking account. That is a good deal, but I was not aware of it until I raised the question.
   
   Every three or four years (if not more often), comparison-shop to see if you could do significantly better at another bank. Start by listing the products and services you really use—most likely checking, ATMs and one or two others. Make a note of the interest rate, minimum balance requirements and so on. Then go to your statements for the last year or so and calculate the fees and penalties you typically pay—for monthly account maintenance, ATMs, bounced checks, etc. Now compare your bank with three or four others. You might discover that you can earn or save hundreds of dollars by using another bank. Or, better yet, you may find that your own bank still offers a good value or that it is willing to make concessions to keep you as a customer. Then there is little reason to go through the trouble of switching banks. 
2. If deposit insurance is important to you, make sure your funds are fully protected - Be sure that your deposits are in a federally insured institution. For more details.
3. Simplify your life. Your bank can arrange for the "direct deposit" of your pay and benefit checks and other regular income. Most experts agree that direct deposit is safer and more convenient than paper checks. There are no delays in getting funds deposited because checks are not lost in the mail, forgotten at home or waiting for you to return from vacation. As mentioned previously, you might even get a break on your checking account if your paycheck is deposited electronically.
   
   You also can have your bank automatically make some of your regular payments, such as your mortgage, health insurance premiums, utility bills and investments in a mutual fund. That can be an easy, economical alternative to writing and mailing a lot of checks each month. Also think about doing other banking the high-tech way, such as withdrawing money from ATMs instead of standing in line at the branch or rushing to get to the branch during banking hours. Consider using a "debit card" or "check card" to pay for purchases from your checking account without writing a check. Banking from home, by phone or computer, also can be a time-saver.
4. Get to know bank employees you can turn to for help. Write down the names and numbers of employees who, in-person or over the phone, seem to be especially helpful and knowledgeable. If possible, become a familiar voice or face to them. Why go to this trouble? A good teller, branch manager, customer service representative, loan officer or supervisor can help get your questions answered and your problems solved. They may even come to your aid in a financial emergency, especially if they know you and that you have a good relationship with the bank.
5. Do not be afraid to complain. No bank employee really enjoys hearing from a disgruntled customer. But your bank's managers probably would prefer you bring a problem to their attention and be given the chance to fix it rather than take your business elsewhere or tell all your friends about "that lousy bank." If you do not get satisfaction from a customer service representative or another employee, consider talking to a supervisor...or even one of your banker buddies mentioned in the previous item. And if you are still having problems, consider contacting the institution's federal regulator.
6. Do not be afraid to ask for a break. Bounce a check for the first time ever? Want a copy of an old monthly statement? Think the fees for your mortgage application are a bit high? Depending on the circumstances, your bank might be willing to reduce or waive a fee or penalty, especially if you have been a good customer and do not have a history as a "repeat offender." Also consider talking to your banker if you are having problems repaying your bank loan. Explain the situation and any unusual circumstances. Many lenders will agree to temporary or permanent reductions in your loan interest rate, monthly payment or other charges. Again, it helps if you have had a clean record in the past.
7. Read your monthly statements. Your bank statements, credit card bills and other mailings from your bank may not make for exciting reading, but they can be among the most important literature you will read. Tucked inside any envelope from your bank could be your only notice about new fees or penalties for certain accounts. If you are not aware of these changes, and you do not notice the higher fees on your next monthly statements, you could end up paying more for your banking and not even realize it.
   
   Also review your bank statement as soon as possible after it arrives to make sure there are no unauthorized charges. If you suspect that a thief has used one of your checks or your credit card, go right to the phone and call the bank. Under most state laws, you are required to exercise "reasonable promptness" in examining any bank statement that shows payments from your account.
   
   How quickly you report a problem with an ATM debit card could be especially important in limiting your losses. Your maximum loss is just $50 if you report your ATM debit card lost or stolen within two business days of discovering the problem. But if you wait between two and 60 days, you can be liable for up to $500 of what a thief withdraws. Wait more than 60 days after receiving a bank statement with an unauthorized ATM transfer and you may be responsible for all the money withdrawn. (You are not responsible for funds withdrawn after you notify the bank that the ATM card is lost or stolen.)
   
   Another good reason to look at your bank statement as soon as possible is to make sure you have enough in your checking account to avoid bounced checks.
8. Read the fine print. Knowing the costs and requirements of an account before you sign on the dotted line can prevent a complaint or hassle later. Example: Just because a bank account is advertised as "free" or "no cost" does not mean you will never run up a cost. An institution is not allowed to advertise a "free" checking account if you could be charged a maintenance or activity fee (such as for going below a required minimum balance). But your bank can offer a free account and still impose charges for certain services, such as check printing, automated teller machines and bounced checks. Also, ask if an attractive interest rate on a credit card or a deposit is really just a short-term, introductory "teaser" rate.
9. Keep good records. Hold on to your receipts for deposits, ATM withdrawals, credit card charges and other transactions long enough to confirm that your monthly account statements are correct. (Later it's OK to toss these pieces of paper in the trash, but be sure to rip them up enough so that a thief cannot read or use them.) Also, keep copies of any contracts or other documents you sign with the bank (loans, certificates of deposit, etc.), along with any accompanying materials. If there is ever a dispute or a discrepancy, you will have those documents to refer back to.
10. Use your bank as an information resource. A good banker can be an excellent source of advice and information-perhaps about starting or expanding a business, buying a car or home, qualifying for a loan or dealing with a debt problem. He or she also might be able to direct you to good contacts in other businesses or have excellent reference material handy. All of this is yet another reason to get to know the right people at the bank.
    
    Your bank also could have a customer newsletter or a website that provides useful tips for handling your financial affairs. Many banks also offer seminars on topics such as saving for retirement or a child's college education. Add this information to everything else you learn from your lawyer, accountant, financial planner, the media and other sources, and then put it to use when shopping for, or using, financial services. And anything you can learn from the bank about your rights and responsibilities as a consumer can help you avoid misunderstandings and get any problems solved quickly.

    Final Thoughts. It is a good idea periodically to shop for and compare financial services, just as you would any consumer goods. If nothing else, you will want to know that the rates, fees and services at your existing bank are at least comparable to what is out there in the marketplace. You will receive more satisfaction from your bank when you know the people there and the services they can provide. Every relationship has its ups and downs, but with a little effort, you might just feel more at home with your bank.

If You Decide to Switch Banks

Perhaps you are moving, getting married, or just unhappy with your current bank. Your switch to a new bank can be smoother if you do the following:

• Balance your checkbook and make sure all outstanding checks have cleared before you close your checking account. This will ensure that you and the bank agree on how much money is due to you. Also, you will not get hit with fees for checks that bounce after you close the account.
  
  
• Open an account at your new bank before you leave your old bank. That way you can write checks, make ATM debit card withdrawals or otherwise bank without interruption

• If you have arranged for direct deposit of your pay or benefits, do not close the old bank account until you are sure the next scheduled payment will be going into the new bank account.
  
  
• If you arranged with your old bank to regularly transfer money from your bank account, such as to automatically pay your life insurance premiums or your mortgage, make arrangements for future payments through your new bank.
  
  
• If you are changing addresses, make sure your old bank has your new address and phone number. Do this in writing. Do not trust a phone call. Your bank may need to contact you weeks or months after you close your bank account.
  
  
• Be sure your financial records at home are clear about the fact that your bank account was closed. Otherwise, you or your heirs some day might believe there is money "forgotten" in an old bank account and waste time trying to recover it.
  
  
• Do you have anything in the bank's safe deposit box? Remember to clean it out and return the keys.
  
  
• Keep a copy of the list of helpful bank employees we suggested you compile. They still can help with a question or problem about your relationship with the bank, such as if you need assistance gathering old bank records.